Yes – when you’re ready to log in to the new system for the first time you can log into either online banking or the mobile app. Both will allow you to log in with your existing username and establish a new password using the last four digits of your social security number.

Yes

No – your current debit card and PIN will continue to work during and after the upgrade. When your current debit card expires a new card will be sent to you via mail.

Yes – Bill Pay will be unavailable beginning Feb. 9 at 9AM. See below for more information:

• Bill Pay will be unavailable beginning Monday, Feb. 9 at 9am until Monday, Feb. 16.
• Prior to Monday, Feb. 9, schedule any bill payments you need to make through Tuesday, Feb. 17 to ensure they’re not late.
• Bill payments scheduled through Friday, Feb. 13 will be processed in the current Bill Pay system.
• Payments scheduled after Friday, Feb. 13 will be processed through the new Bill Pay system starting on Tuesday, Feb. 17.
• The new Bill Pay system will not be accessible until Tuesday, Feb. 17.
• Prior to the current system going offline on Monday, Feb. 9, you may want to download or print your bill pay history.

No – the existing mobile app will not work after the upgrade. You will need to download the new app beginning on 2/16.

Yes – current internal transfers will automatically convert to the new system. However, we encourage you to review all your internal transfers on 2/17 for accuracy.

If you have ACH templates established, they will automatically transfer to the new system. Date options have changed so please review the default payment schedule to ensure no adjustments need to be made.

Yes – you will be able to access the last 2 years of transactions.

Not right now but Zelle for Business is coming.

If you use a remote deposit capture scanner after February 17 there will be temporary changes to your mobile deposit limits. You may receive an email from us informing you that you’ve exceeded your limits and the transaction is in review. In that instance, you do not need to take any action. Your deposit WILL still be processed on time.

• An easier, more intuitive and streamlined banking experience
• Better security
• Innovative features you need and want
• An improved experience, with the same community bank you love.

• Phone – 239-472-6100
• Email – reach out to your favorite SanCap Banker
• Online – make sure to bookmark our upgrade resource page – https://sancapbank.com/new-banking/

• Improved digital tools
  • Expect a more user-friendly, consistent online and mobile banking experience with enhanced security features.
• New features
  • Create customized dashboards
  • View all accounts in one place
  • Use advanced debit card controls including tap to pay
  • Set travel notices
  • Access built-in chat support

• There will be some brief service interruptions starting Feb. 12 through Feb. 15
  • A complete timeline can be found on the upgrade resource page – https://sancapbank.com/new-banking/
  • Existing debit cards and pins will continue to work during and after the upgrade.

• Stay informed: Keep an eye out for regular communications from us and bookmark our Upgrade Resource webpage with the most up to date information – https://sancapbank.com/new-banking/
• Ensure your current mailing address, email, and phone number are on file with us.
• Review your scheduled payments:
  • Bill Pay will be unavailable beginning Feb. 9 at 9AM.
  • Bill payments scheduled through Feb. 13 will be processed in the current bill pay system.
  • Payments scheduled to be processed after Feb. 13 will be processed through the new bill pay system starting on Feb. 17.
  • Be sure to schedule any payments prior to bill pay being unavailable on Feb. 9 to ensure they’re not late.
  • Prior to the current system going offline on 2/9 you may want to download or print your bill pay history.
• Know where to get help:
  • Visit any branch or call us at 239-472-6100 with questions.
  • Visit the Upgrade Resource page with the most up to date information – https://sancapbank.com/new-banking/
• Protect yourself from fraud – with the upgrade there could be a scammer surge. Remember:
  • We will never ask you to share private information via email, text or phone.
    • We already have your information
    • We will never ask for your full Social Security number, password, or security codes to “verify” your account for the new system.
  • Any official communications from us will provide clear instructions. If something doesn’t feel right give us a call 239-472-6100 to verify BEFORE taking any action.

No

1000% yes!

It is likely your user ID will remain the same, but you will need to establish a new password.

Yes – when you’re ready to log in to the new system for the first time you can log into either online banking or the mobile app. Both will allow you to log in with your existing username and establish a new password using the last four digits of your social security number.

No – your current debit card and PIN will continue to work during and after the upgrade. When your current debit card expires a new card will be sent to you via mail.

Refer to timeline on landing page https://sancapbank.com/new-banking/

Thursday, Feb. 12 at 4pm. Mobile deposits will be unavailable starting at 2pm (refer to timeline). To be safe try to complete all digital banking before 2pm on Thursday, 2/12.

Yes

No – you will need to reestablish your external banking information into the new system.

Yes – Bill Pay will be unavailable beginning Feb. 9 at 9AM. See below for more information:

• Bill Pay will be unavailable beginning Monday, Feb. 9 at 9am until Monday, Feb. 16.
• Prior to Monday, Feb. 9, schedule any bill payments you need to make through Tuesday, Feb. 17 to ensure they’re not late.
• Bill payments scheduled through Friday, Feb. 13 will be processed in the current Bill Pay system.
• Payments scheduled after Friday, Feb. 13 will be processed through the new Bill Pay system starting on Tuesday, Feb. 17.
• The new Bill Pay system will not be accessible until Tuesday, Feb. 17.
• Prior to the current system going offline on Monday, Feb. 9, you may want to download or print your bill pay history.

No – the existing mobile app will not work after the upgrade. You will need to download the new app beginning on 2/16.

Yes – current internal transfers will automatically convert to the new system. However, we encourage you to review all your internal transfers on 2/17 for accuracy.

Yes – you will be able to access the last 2 years of transactions.