Fraud Prevention

To report lost or stolen cards after hours, please call:

Debit Cards: 1-888-297-3416

Credit Cards (US): 1-800-883-0131

Credit Cards (Int’l): 1-813-868-2891

Suspect fraud on your card?

If you detect possible fraud on your debit card, you may receive a call from 1‑800‑237‑8990 or a text from short code 96923.

We recommend saving these to your contacts as “Fraud Center” so you’ll recognize them.

If you need to report suspected fraud, you may call the Fraud Center directly at 1‑800‑237‑8990 (only if you have an active fraud alert). Otherwise, please contact us at 239-472-6100.

 

We protect you by:

  • Using secure communications. Our systems use the strongest encryption available.
  • Operating in a secure environment. Our firewall protects your personal information from unauthorized access.
  • Isolating you user ID’s and passwords. They can never be accessed or downloaded by anyone on the internet.
  • Securing your password. You are the only one who knows your password. Not even bank employees have access to your password.

Additional Information

Now more than ever protecting yourself from fraud is important. We’ve compiled some useful information about how to protect yourself against falling victim to fraudsters and scammers.

Phishing Scams

Internet scammers have a new way to lure unsuspecting victims: They go “phishing.” Phishing is a high-tech scam that uses spam or pop-up messages to deceive you into disclosing your personal information. Phishers send an email or pop-up message that appears to be from a business or organization with which you deal. The message usually states that you need to “update” or “validate” your account information and looks just like the legitimate website of the business, but it isn’t. The scam is designed to trick you into revealing your personal information so that they can steal your identity.
If you receive an email or pop-up message that asks for personal information, do not click on any links in the message and do not reply to the message.

  • Ask yourself – Do I really know who this person is? Does this person/entity have a need to know the information? Does this person have the proper authorization?
  • Do not email personal or financial information – email is NOT a secure method of transmitting personal information.
  • Be cautious about opening any attachment or downloading any files from emails you receive.

Save a tree!

Switch from paper statements to E-Statements. Having less paper with personal information sitting around reduces your risk of falling victim to fraud. Our free E-Statements will:

Eliminate your risk of fraud from stolen mail

Provide the same information as paper statements

Plus, you save a tree (or two!)

Keep your computer safe!

  • Make sure you install anti-virus, anti-malware and anti-spam software
  • Install a firewall and make sure it’s kept on
  • Use a strong password and change it often
  • Getting a new computer? Destroy your old computer’s hard drive before getting rid of it
  • Keep your system up to date
  • Always change default passwords and network names

To report fraud, please do the following:

  • Contact us immediately at [email protected] or call us at 239-472-6100
  • You may also need to file a report with the local police
  • Contact the major credit bureaus and ask that a fraud alert be placed on your account. They are required to provide victims of identity theft with a free copy of your credit report.
  • Equifax – 1-800-525-6285 at equifax.com
  • Experian – 1-888-397-3742 at www.experian.com
  • TransUnion – 1-800-680-7289 at www.transunion.com

FDIC Resources

The FDIC has published resources to help avoid fraud and protect against cyber threats when banking online or on a mobile device.

Please visit the FDIC Cybersecurity website to learn more.

Helpful Resources

If you’re interested in opening an account with us, don’t hesitate!
Contact us today at

239-472-6100

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