Our Decisions are Made Locally
We are locally owned and operated, our loan decisions are made here in Southwest Florida. As one of the area’s only community banks, we are uniquely positioned to help our neighbors and businesses thrive and prosper. You will not wait for a decision from someone you are unfamiliar with, halfway across the country – you deal directly with the decision makers. Start to finish, every step of the way, you communicate with your loan officer and support team through the entire process.
We know Southwest Florida because we live here. We’ve been around for 20 years and we understand the local economy and property values. We can help you find the right loan for your specific situation. When sellers have several offers to consider, having a local lender can be the difference between landing your dream home or missing out. We have solid, trusted relationships with hundreds of local real estate agents that have been established over two decades.
Proven Customer Satisfaction
The most important distinction between us and other lenders is our unmatched, superior customer service. When someone walks into one of our branches, speaks to a team member on the phone or communicates via email, we strive to make them feel like they are our ONLY customer. Our goal is 100% satisfaction. That is what sets us apart from every other bank, and we’re nearly there. Results of a recent customer survey indicate 95% of all respondents said they are satisfied or very satisfied with Sanibel Captiva Community Bank and they will recommend us to their friends and family.
We Don’t Keep Bankers’ Hours
We work when our customers need us. Our loan officers and support staff are accessible outside of business hours so that we’re ready and reachable when you want to submit your offer on a Saturday, or any time. Life happens outside of 9 to 5, so our loan officers make it a point to be reachable not just by email but also by cell. Give them a call and test them out.
Borrow Local = Support Your Community
Lending is a critical contribution we make to our community and its economy. We are proud to help drive the local economy by lending out as many dollars as possible. Since the bank was founded in 2003, our loan-to-deposit ratio has consistently been high, often reaching 100%.
We are relentless in supporting the community we love. We are proud of our deep connection to the community that has been so good to us. We support over 300 nonprofits and community causes that are local through an impactful combination of donations, pro bono work and volunteerism. In fact, since opening our doors, we have given over $2.5 million dollars to local organizations that improve the fabric of our community, and we plan to continue our support for decades to come.
Ready to get started with a mortgage or home equity line of credit? Get in touch with one of our dedicated loan officers today!