Sanibel Captiva Community Bank is pleased to announce we’ve started the process of reopening our branch lobbies for full-service operations. We appreciate your patience and willingness to adapt to our operational changes these last few months. As we navigate reopening our lobbies, we’ve implemented some new procedures to ensure the health and safety of our customers, team members and community.
- All visitors will have their temperatures taken before entering the building.
- We will limit the number of customers allowed inside branches.
- All branch team members are equipped with personal protection equipment (PPE) including sneeze guards, masks, hand sanitizer and social distancing measures.
- We ask that customers be mindful of 6-foot social distancing while waiting for services.
- Anyone entering the branches will be required to wear a face mask. If you’re making a transaction at the teller line a face mask is not required since sneeze guards in are place. If you’re meeting with a Customer Service Representative, or anyone in an office, a face mask will be required.
- If you’re wearing a face mask upon entering a branch, we will ask you to remove your face mask briefly before entering for identification and security purposes. Once we verify your identity, you’ll be asked to put your mask back on. We understand you’re likely familiar with our staff, and they with you but this is an important safety measure to protect us all.
- If you have a fever or other symptoms, please do not seek service in a branch. You can use our drive-thrus, ATMs or digital banking products to safely complete your transactions.
- We will sanitize teller stations and customer service areas after each customer transaction.
- There are hand sanitizing stations inside each of our lobbies, and we encourage you to use them to protect yourself and others.
- We’ve started baking our famous cookies again, but they’re now individually wrapped to ensure your safety.
Each of our branches has a different physical layout that may require varied procedures to ensure your safety as well as our team members. Before visiting your branch please contact them for information on additional required safety precautions:
- 2475 Library Way – 239-472-6100
- 1037 Periwinkle Way – 239-472-6150
- 15975 McGregor Boulevard – 239-210-7100
- 1533 Hendry Street – 239-274-6205
- 7500 College Parkway – 239-274-6200
- 7040 Winkler Road – 239-274-7400
- 11691 Gateway Boulevard – 239-274-6210
Remember you can always use our alternative banking methods to complete most transactions:
- You have access to your accounts 24/7 through online banking and our mobile app
- Use the drive-thru windows at our Library, Winkler, Gateway and McGregor locations during normal business hours
- Visit our ATMs or night deposit drops at each location (no ATM available at Library location)
Thank you again for your understanding and patience with us. We look forward to seeing you in person once again. As always we remain committed to empowering and supporting our neighbors, team, and community. If you have questions, concerns, or are in need of any assistance, please give us a call at 239-472-6100, stop by one of our branches or explore sancapbank.com.
ATM Information
Most of our locations have ATMs available 24/7*. Additionally, we are part of the Allpoint ATM network with hundreds of fee-free ATMs in Southwest Florida and 55,000 worldwide. Making a Publix run? Remember we are also a Presto! financial institution with ATMs at every Publix and as a SanCap Bank customer you receive fee-free access. Click here to find the nearest ATM to you.
*Our main office at 2475 Library Way does not have an ATM. Please visit Bailey’s General Store for the nearest SanCap ATM ( 2477 Periwinkle Way) or our 1037 Periwinkle Way location.
Don’t Let Your Guard Down – COVID-19 Cyber Scams
COVID-19 scams continue to spread almost as fast as the virus itself. In early June the Federal Trade Commission (FTC) recorded over 90,000 consumer complaints associated with the virus at an estimated loss of almost $60 million dollars! Stay alert – scammers are using everything in their bag of tricks — imposter schemes, robocalls and phishing emails/texts. For more information on these scams visit the following:
United States Department of Justice
Cybersecurity & Infrastructure Security Agency
As the COVID-19 pandemic continues to disrupt us fraudsters will persist in attempting to scam people by wide distribution of mass emails posing as legitimate organizations and government agencies. Victims are receiving emails from these organizations with an attachment including information about the virus which infects their system or causes the victim to enter their email login credentials. These new and emerging scams enable Business Email Compromises (BEC), PII theft ransomware, account takeovers, etc. With increased teleworking, the reliance on emails for communication by employees less familiar with teleworking and verification protocols, is facilitating these new schemes. According to the United States Secret Service the following scams are being seen in our area:
- Sales of Personal Protective Equipment / Disinfectant Cleaning Supplies, demanding upfront payments or deposits and never provide the products.
- Sales of Coronavirus testing, requesting your personal information.
- Offering assistance with Coronavirus Stimulus Checks by requesting your banking and personal information (COVID-19 Scam examples)
- Solicitation of donations for charitable causes related to Coronavirus, requesting your banking and personal information.
- Cyber criminals are taking advantage of the “isolation” and are fostering relationships online to manipulate victims to provide personal and banking information or to unwittingly facilitate cyber-criminal transaction activity.
- Posing as “employers” for displaced personnel seeking immediate employment. This could result in cyber criminals obtaining your banking and personal information.
Cyber criminals are also creating fake map / dashboards that track the spread of the virus. These fake maps run malicious scripts / software that could potentially infect your computer and steal information. To avoid this, only visit legitimate and well known maps such as:
At SanCap Bank, we want to keep you up to date and protected you against the latest scams and threats to your identity and finances. For more fraud prevention tips click here.
